55% Don’t Trust Businesses Using ChatGPT!
Since ChatGPT’s launch last November, the search for artificial intelligence has rocketed by 1,700%. The chatbot, which has attracted over 100 million users, has been the centre of much debate in recent months, especially when it comes to its position within the workplace and is being used in day-to-day business work and documentation.
Keen to learn more about the use of ChatGPT within businesses across the UK, Indusface surveyed 2,000 workers across varying job levels and sectors, to find out which cities admit to using ChatGPT the most at work.
Adding to the findings, Venky Sundar, Founder and President of Indusface shares his insight around the risks and benefits of using ChatGPT in the business world.
The top 10 cities that admit to using ChatGPT the MOST
| Rank | City | % of people using ChatGPT whilst at work |
| 1 | Cardiff | 39% |
| 2 | Middlesbrough | 31% |
| 3 | Glasgow | 27% |
| 4 | Newcastle upon Tyne | 26% |
| 5 | Southampton / Portsmouth | 25% |
| 6 | Sheffield | 22% |
| 7 | Manchester | 21% |
| 8 | Birmingham | 21% |
| 9 | Brighton | 20% |
| 10 | Edinburgh | 20% |
The study from Indusface revealed that Cardiff is the UK city where employees are most likely to use ChatGPT at work, with almost two fifths (39%) of respondents admitting to doing so.
Despite this showing a significant use of ChatGPT within the city, 41% of respondents admitted they don’t trust AI. Workers in Cardiff are seemingly split on the use of ChatGPT and its authority within the workplace.
Middlesbrough ranks second, as almost a third (31%) of workers in the city stated they use ChatGPT for work purposes. However, a similar amount in this region state they don’t trust ChatGPT, with 38% of respondents distrusting the bot.
Glasgow ranks in third place with more than a quarter (27%) of employees in the Scottish city utilising ChatGPT at work. Despite this usage of the bot, a staggering amount of respondents in Glasgow, more than half (58%), claim they don’t trust it.
Despite the popularity of ChatGPT, according to the survey by Indusface, over half (55%) of business workers stated that they do not trust working with another business that uses ChatGPT or similar AI in their workplace!
This distrust rate is the highest in Bournemouth where two thirds (66%) of workers don’t trust the bot.
The top five ways UK businesses are utilising Chat GPT
| Rank | Reasons businesses use ChatGPT for | % of business using it for this reason |
| % of businesses using it for this reason | Writing up reports | 27.% |
| 2 | Translations | 25.% |
| 3 | Research purposes | 17.% |
| 4 | Client emails | 11.% |
| 5 | Internal emails | 8% |
According to the survey conducted by Indusface, work reports are most likely to be written by ChatGPT or AI, with it being the top reason people (27%) are using AI for!
Coming second is translation with a quarter (25%) of employees using ChatGPT at work for this reason. The third reason is for their own research purposes (17%).
At the bottom of the table, 11% of respondents said they use ChatGPT to write their client emails!
Venky Sundar, Founder and President of Indusface shares his insight around the risks and benefits of using ChatGPT:
“Specific to business documents the risks are: legal clauses have a lot of subjectivity, and it is always better to get these vetted by an expert. The second risk is when you share proprietary information into chatGPT and there’s always a risk that this data is available to the general public, and you may lose your IP. So never ask chatGPT for documentation on proprietary documents including product roadmaps, patents and so on.
“The benefits are that a V1 draft could be easily obtained, and it is helpful to frame thoughts, especially for generic templates such as email templates and so on.
“For application security, the risk is, that you are unsure that the code snippets written by ChatGPT are secure. You will still need to perform in-depth security testing before deploying them.
“The maturity level of addressing the data and ownership of trust is still not well defined and the businesses are right in not trusting it completely as they are worried about the use or more appropriately misuse of their data. Like every technology, there will be early adopters, but these people are tech-savvy and a minority. For everyone to adopt, it will take their own time.
“ChatGPT or LLMs in general have made the development cycles very short. It is easier now to convert an idea to a working proof of concept in a matter of days when compared to months before.
“The risk though is that POC should just be used for that purpose. If you go to market with the POC, there could be serious consequences around application security and data privacy.
“The other risk is with just using LLMs as an input interface for the products and there could be prompt injections and the risk is unknown there.
“One thought process is the knowledge base used to build productivity use cases and the knowledge base used to build defence use cases on what’s not acceptable have to be separate sources that need to be trained and updated continuously.”